Acceptable Use Policy

Effective November 12, 2026

This Acceptable Use Policy is part of the Prevision Terms of Service. It applies to every account and every User. If you break it, we may remove content, suspend the account or end the subscription under the Terms.

1. Lawful use

You will use the Service only for lawful insurance business. You will not use it to break any law, including insurance, privacy, consumer protection, anti-discrimination, telemarketing and anti-spam laws, or to help anyone else do so.

2. Messages and calls

You will not use the Service to:

• Text or call anyone without the consent the law requires for that message or call, or after they have asked you to stop.
• Text or call numbers from purchased, rented, shared or scraped lists, unless each person on the list gave consent that names you or your agency and covers the kind of message you send.
• Contact anyone on the National Do Not Call Registry, a state do not call list or your own do not contact list, unless the law allows it.
• Text or call outside the hours the law allows where the recipient is, or more often than the law allows.
• Hide or fake who you are, your number, or the reason for the message.
• Record a call without the notice and consent the law requires.
• Send content about sex, hate, alcohol, firearms, tobacco, cannabis, gambling, third-party lending or debt relief, or any other content our carriers or the mobile industry prohibit.
• Send phishing, malware, or links meant to deceive.
• Send messages that change sender numbers to avoid filtering ("snowshoeing"), or use more numbers than your registered campaign allows.

3. Insurance practices

You will not use the Service to:

• Make false or misleading statements about any insurance product, carrier, price, benefit or your own status.
• Pretend to be, or imply you are, a government agency, Medicare, Social Security or a carrier.
• Sell or solicit insurance in a state or line where you are not licensed and appointed as the law requires.
• Talk a client into replacing a policy with a new one when the change is not in the client's interest, including with misleading comparisons ("twisting") or for new commissions ("churning").
• Discriminate unlawfully against anyone.

4. Data

You will not:

• Put in personal information you have no right to collect or use.
• Store protected health information that is subject to HIPAA, because we do not sign business associate agreements.
• Store payment card security codes.
• Use the Service to sell or share consumers' personal information or consent records with others, except with carriers or your agency as needed to serve the client.

5. AI features

You will not use Lexi or any AI feature to:

• Deceive a person about a material fact.
• Give insurance advice in place of a licensed producer.
• Make a coverage or underwriting decision, or tell a person whether they qualify.
• Tell a person they are speaking with a human when they ask whether they are speaking with an automated system.

6. The Service itself

You will not:

• Probe, scan or test the security of the Service without our written permission.
• Get around any limit, gate or security measure.
• Overload the Service, or use automated means to access it except through features we provide.
• Reverse engineer, copy, resell or sublicense the Service.
• Share a sign-in between people, or let anyone use the Service who is not a User on the account.

7. Reporting

Report a violation or abuse to support@getprevision.com.