Messaging and Calling Terms

Effective November 12, 2026

These Messaging and Calling Terms are part of the Prevision Terms of Service. They apply whenever you or your Users send a text, place or receive a call, use the Power dialer, use Lexi to text or call, or record a call through the Service.

1. You are the sender and caller

Every text and call made through your account is made by you, for your business, and under your name or your agency's name. We provide the software and arrange carrier service. We do not choose who you contact, what you say, or when you say it.

2. Consent

You must have, before each text or call, the consent the law requires for it, and keep a record of that consent for at least 5 years. In general:

Marketing texts and calls made with an automated system, an artificial or prerecorded voice, or AI voice technology require the person's prior express written consent that names you or your agency.
Other texts and calls to a mobile number made with an automated system or an artificial voice, and prerecorded calls to a home line, require at least prior express consent.
Consent obtained by someone else, such as a lead vendor, must clearly name you or your agency and the kind of messages you will send. We require consent that names you: consent shared among many sellers is not enough under these Terms, even where the law may allow it.

Importing a list, adding a client or turning on Lexi does not create consent. You are responsible for knowing which kind of consent each person gave.

3. Opt-outs

You must honor any request to stop, made in any reasonable way, within the time the law requires and in any case within 10 business days. The Service catches common stop words, such as STOP, and stops texts to that number. You must act on any other request to stop, such as "please stop texting me" or a request on a call, by marking the person do not contact.

4. Do not call

Unless the law allows otherwise, you must not make telemarketing calls or texts to numbers on the National Do Not Call Registry or a state do not call list. You must keep your own do not call list and a written policy for it, and honor it. Where you rely on an exemption, such as an existing business relationship or a person's request, you are responsible for knowing it applies.

5. Calling hours and frequency

You must text and call only within the hours the law allows at the recipient's location. Under Florida law that is 8 a.m. to 8 p.m.; federal law allows 8 a.m. to 9 p.m.; some states are stricter. Florida also limits you to 3 commercial calls or texts to the same person on the same subject in 24 hours. The calling hours set in the Service are a help, not a guarantee.

6. Power dialer

The Power dialer may dial several numbers at once and connect you to the first person who answers, which ends the other calls. A call that a person answers and that is not connected to you is an abandoned call. You are responsible for whether the Power dialer counts as an automated dialing system under any law, and for having the consent that requires.

For telemarketing calls you must keep abandoned calls at or below 3 percent of the calls people answer, per campaign, over each 30 day period. Let each call ring at least 15 seconds, or 4 rings. Within 2 seconds of the person's greeting on an abandoned call, a recorded message must give your name and a number to call to opt out. Choose fewer lines if your rate would go over. You must not use the Power dialer on numbers for which you lack the required consent.

7. AI texting and AI calling

When Lexi texts or calls for you, the message or call is yours. Calls made with an AI-generated voice are treated as artificial voice calls under federal law and require prior express consent, and prior express written consent for telemarketing. Every such call must state your name at the start, give a number to call back and, for marketing calls, offer an automated way to opt out, such as pressing a key. Some states require that a person be told at the start that they are speaking with AI. You are responsible for configuring Lexi and your scripts to meet those rules, and for any statement Lexi makes on your behalf. The AI Terms also apply.

8. Call recording

Florida, California and a number of other states require the consent of everyone on a call before it is recorded. You must tell every person at the start of a recorded call that it is being recorded and get any consent the law requires. The Service plays "This call may be recorded." at the start of every recorded call, and that notice cannot be turned off. A call the notice cannot reach, such as a call forwarded straight to your cell, is not recorded.

Recordings are kept up to 2 years while your account is open, unless you delete them sooner, and are deleted with your other Customer Data after it closes. If you sell Medicare Advantage or Part D plans, federal rules may require you to keep sales call recordings for 10 years: download them, because we do not keep them that long.

9. Registration and numbers

Texting from a local number in the US requires a registered brand and campaign. You will give true, complete information for your registration, use each number only for the campaign it is registered to, and keep your message content consistent with it. Registration, vetting and carrier fees are passed through to you. Carriers and registries decide whether to approve a registration and may filter or block messages; we do not control that.

10. Content

Messages must identify you or your agency, must not be misleading, and must follow the Acceptable Use Policy and carrier rules. Marketing messages must tell people how to opt out.

11. Cooperation and suspension

You will answer within 2 business days any request from us, a carrier or a registry about a complaint, a message or your consent records. We may suspend texting or calling on an account, or release a number, if a carrier, registry or authority requires it, if complaint or opt-out rates are high, or if we reasonably believe these Terms are being broken.

12. Responsibility

You are responsible for every text and call made through your account and will indemnify us for any claim arising from them, as section 18 of the Terms of Service provides.