Refund and Cancellation Policy

Effective November 12, 2026

This policy is part of the Prevision Terms of Service.

Free trial

A new account may start a free trial, 14 days unless the offer you accept says otherwise. A card is required. We email you before the trial ends. If you cancel before the trial ends, you are not charged.

Canceling

Cancel at any time from Billing in the Service. Your subscription stays active until the end of the period you paid for and does not renew. After it ends, your account is read only for 90 days so you can export your data. Your data is then deleted as the Terms of Service describe.

Refunds

• First paid month: if you are not satisfied, ask within 30 days of your first monthly charge for a full refund of that charge.
• Yearly plans: ask within 30 days of the yearly charge for a full refund of it. After 30 days, yearly fees are not refunded.
• Usage fees, extra numbers and carrier registration fees are not refunded, because they pay for services already delivered or for third-party fees.
• Other charges are not refunded, and we do not give partial refunds for unused time, except where the law requires, where we end the Terms without cause, or where our Data Processing Addendum provides.

A refund ends the subscription it refunds. Each agency may receive one money-back refund.

How to ask

Email support@getprevision.com from the address on your account. Refunds go back to the original payment method, usually within 5 to 10 business days.